Delete your account
A request-based process — no app install required.
You can request deletion of your Kovoyo or Kovoyo Driver account and its associated data at any time, whether or not you still have the app installed.
Account deletion is currently handled as a manual request, not an automatic in-app action. We review and process each request rather than deleting data instantly.
How to request deletion
- Email support@kovoyo.com from the email or phone number associated with your account, with the subject "Account deletion request."
- Tell us which app your account is on — Kovoyo (passenger) or Kovoyo Driver — and the phone number you used to sign up.
- We will verify the request is genuinely yours and confirm once your account and associated data have been deleted.
What a deletion request covers
A processed deletion request removes or de-identifies:
- Your account and profile (display name, locale).
- Your phone number / login identifier.
- Stored location and trip/request history associated with your account.
- Your device notification token.
- For drivers: license and vehicle verification details on file.
What may be retained
Some records may be kept for a limited period after deletion where we have a legitimate reason to do so — for example, records needed to resolve an open support issue or dispute, or records we are required to keep to meet a legal obligation. We do not retain more than is reasonably necessary for those purposes.
In-app deletion
An in-app "delete my account" option is not available in the current version of either app. Until it is, this page is the way to request deletion. If you'd prefer to simply stop using Kovoyo without requesting deletion, you can do that too — your data will still be handled as described in our Privacy Policy.
Questions
If you have questions before requesting deletion, contact support@kovoyo.com or see Support.